Quality Management Annotated Bibliography Review

Photo: Markus Winkler

Here is a review of several authors’ writings regarding quality management. Each one has a different slant to it. The first review is about quality management’s impact on the timing of deliveries. The second one goes into detail regarding the utilization of quality management tools for investigating websites. The third review goes over perspectives of workers from a different country in terms of quality management. The final review dives into a system of quality management that assists with decisions within public management.

Chapman, P., Bernon, M., & Haggett, P. (2011). Applying selected quality management techniques to diagnose delivery time variability. The International Journal of Quality & Reliability Management, 28(9), 1019-1040.  

Researchers from “University of Oxford, UK,” “Cranefield University, UK,” and “OTIF Consultants,” used data from source analyses related to locations inside a British military-based allocation network in the early 2000s Iraq war. These were employed to test the hypotheses that selected quality-based administration techniques are used to examine the causes of conveyance schedule-based flexibility. Additionally, they were attempting to determine whether or not an inventory network point of view should be used to examine the flexibility of the conveyance timetable to support clients who are results-based. 

With certain limitations, the findings confirm the first theory. Misjudgments of malfunction methods employing the failure mode effects analysis method were among these limits. There was also some awareness that “root cause analysis” would not be compatible with identifying the initial causes of conveyance schedule-based flexibility. The second hypothesis, states that to accommodate clients that are results-driven, flexibility in delivery schedules must be established from the perspective of the inventory network. 

This hypothesis was also strongly supported. This bibliography’s topic demonstrates how quality management improvement can be used globally in the context of supply chains. This study’s first-ever application of failure mode impacts analysis demonstrates how readily quality management can be modified to accommodate any form of change, particularly when a new approach is being used. According to this study, quality management essentially employs human techniques to identify the underlying causes of any changeability for a quality-related issue.

GONZALEZ, M. E., QUESADA, G., DAVIS, J., & MORA-  MONGE, C. (2015). Application of Quality Management Tools in the Evaluation of Websites: The Case of Sports Organizations. Quality Management Journal, 22(1), 30-46.

The writers, researchers at “College of Charleston” and “New Mexico State University,” have analyzed presumptions using information from an investigation into the internet locations of game-like associations. These presumptions addressed the application of a value-based programming technique for configuration connections and commerce-related analysis. Additionally, a precise system for examining the outline and marginal components of online excellence was examined. The results showed that:

•  Clients assumed that an internet website would be simple to use
•  Clients expected an internet site to be trustworthy
•  Clients expected that a website would feature a reliable picture

“QFD Capture,” a quality-based technology, was utilized to produce these results. This bibliography’s topic demonstrates how quality management improvement can be applied globally in an online setting. This was designed with observational excellence in mind. Quality management is easily flexible enough to accommodate any form of modification contingent upon customer wants and input.

Mansour, A., & Jakka, A. (2013). Is Total Quality Management Feasible in a Developing Context? The Employees’ Perspective in the United Arab Emirates Public Sector. International Journal of Public Administration, 36(2), 98-111, DOI: 10.1080/01900692.2012.721288.

The authors, who work as researchers at “United Arab Emirates University,” gathered data through the use of feedback from a small number of “public sector workers” who were employed by various Middle Eastern companies. They then used this data to determine whether or not the workers’ behaviors were consistent with a set of standards for administrative excellence. Additionally, mathematical tools were employed to investigate this. There were five underlying assumptions, and the following were the results:

• The majority of “UAE workers’” attitudes toward relational, bureaucratic, specialized, and proficient sectors are positive
• Employees show indifference to the fact that clients’ positions are aspects of administration, independent of “gender”
• There is a negative correlation between a worker’s job-related participation and their task involvement
• There is a weak link between a worker’s maturity and the areas of specialty and proficiency.
• Because there is no connection between an employee’s education and the relational, bureaucratic, specialized, and proficiency sectors, quality management education is required.

The topic of this bibliography demonstrates that quality management improvement is universally applicable at an organizational level. This is a result of employees being able to express their opinions about the “Triangle of Service Quality”. In this instance, quality management can readily adjust to any form of change based on the requirements and input from the workforce.

Yu, B.T.W., To, W. M., & Lee, P.K.C. (2012).Quality management framework for public management decision making. Management Decision, 50(3), 420-438.

Researchers at “Macao Polytechnic Institute” and “Hong Kong Polytechnic University,” who are the authors, used “ISO 9001” to develop a leadership-feedback prototype that allowed them to test which of the eight excellence ideals improved a value-based structure. The prototype’s results indicate that the key elements of using a values-based structure are authority and client concentration. As a result, the drivers become enhanced organizational execution and stronger supervisory determination. 

The subject matter of this bibliography demonstrates the broad applicability of quality management improvement at the organizational level. This was predicated on the use of quality-based policies that were evaluated by management and staff within the organization. Quality management is highly flexible and may be readily adjusted to any type of change, contingent upon which of the eight “ISO 9001” qualities require enhancement.